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Pre-Sales Service:
After receiving your inquiry, we will review your needs and help you find the exact machine that you need. We can also send photos and layout drawings of our casting machines, wire drawing equipment, cables, etc.
If you would like to know more about our company or inspect the quality of our equipment in person, we invite you come to Shanghai for a site visit. If you choose to fly into PVG Airport in Shanghai, we can arrange for you to be picked up and taken to your hotel, which we will book for you, or wherever you would like to go.

Purchase Service:
After the machinery has been chosen, a contract has been signed and a down payment is received, we will immediately start manufacturing your equipment. We will also send you all drawings, diagrams and operation manuals for the machinery. During the production process, you will be informed of each manufacturing stage and we will communicate with you in case any changes need to be made to the order.
We have an experienced export team to maintain a fast and smooth delivery process in order to make sure that you receive the goods with no delay.

After-Sales Service:
After you receive the machine, and confirm that you have prepared all things needed for installation, we will send engineers to your factory for installation guidance, start-up and training for your operators. Fees for this process are:
1. Round trip airfare for the engineers
2. Engineer accommodations (room, board, local transportation and communication)
3. Engineer subsidies: USD60/ engineer/day (average, can be adjusted based on location.)

The warranty period for every machine is 12 months starting from the commissioning date, or not more than 18 months from the date of B/L, depending on which one is shorter. (Damage caused by accidents or improper operation and consumable spare parts are not considered within the warranty scope)

After the warranty period, we will offer you the best prices for easily worn parts and broken parts.
Within or outside the warranty period, we will try our best to solve machine problems in the shortest time possible. (Out of warranty repairs will be completed at the cost of the customer)

Far East (China) Group Limited

Tel.:
+86-21-61815052 (English)
+86-21-61815051 (Russian)
Mob.:
+86-15921389726 (24h)
Fax: +86-21-6180 5702
E-mail: info@fareastmachinery.com